FAQs

  • Why don’t you do tracked delivery as standard? 

We try to keep postage as low as possible, and sometimes we lose a little on shipping & packaging costs in an attempt to make it accessible for everyone. As a general rule we post by 1st class in the UK and 1st class airmail in the US, and obtain a certificate of postage. This however does not provide tracking, only a receipt that we have sent it, and therefore if things go AWOL, it is not trackable, which is disappointing to us as we hate to see our fans suffer at something out of our hands, but equally we can’t afford to lose more money by sending out orders that don’t turn up due to issues on the couriers behalf. Therefore, we have chosen to give you the choice to upgrade your parcel for an increased fee, in order to give you peace of mind when it comes to your order. To apply this, there is an item in our store titled ‘TRACKED SHIPPING’ which can be added to any order. 


  • When will my order be dispatched?

All items featured in the Preorders section are Pre-Orders. Please note this they will not be  despatch until the date stated on the item. Preorders really help bands to fund their products and give you the best, and often cheapest, way to order products for release dates.


  • How long will it take for my order to arrive?

All packages are sent out via Royal Mail 1st class postage, whether being delivered to the UK or internationally by Airmail*. We generally advise the following timeframes:

UK - 1 week from dispatch

EU Mainland - 3 weeks from dispatch

North America - 5 weeks from dispatch

East Asia - 6 weeks from dispatch

Australia - 6 weeks from dispatch


  • My parcel hasn't arrived within the time frame above, what should I do?

Due to the number of "missing items" queries that have been logged, we've unfortunately had to impose the policy that if you choose to not have a signed for/tracked service once it's been posted it's out of our hands. You'd need to check with your local postal service to see if they have a missing items complaints procedure. We retain proof of postage for all items if you need our assistance during your dispute.


  • Can I update my postage to tracked & signed for?

There's an item in our webstore called ‘TRACKED SHIPPING UPGRADE.’ By adding this to your cart, and choosing the relevant country, the delivery will be upgraded to ‘Tracked’ for an additional fee.


  • Will any of these items be reproduced?

We repress more items subject to demand and other upcoming merchandise designs and products so we advise if you like it try and pick it up while you can.


  • Who does your design?

There are a select number of designers who have worked on items in our store: 

Aaron Finch Designs 

Make North

Jamie Hodgson Illustration 


Any queries about your order please don’t hesitate to contact us at: thecityisoursuk@hotmail.co.uk